10 Common ADA Compliance Issues with Law Firm Websites


Almost every business needs a website, and the legal industry is no exception. But when it comes to creating a website that meets ADA compliance standards, law firms can be significantly challenged.

This blog post will outline 10 of the most common ADA compliance issues with law firm websites.

By being aware of these pitfalls, you can avoid them in your website design. Let’s get started!

10 Common ADA Compliance Issues with Law Firm Websites

Here are the ten common ADA Compliance issues with law firm websites:

  1. Missing Alternative Text: 

Alternative text allows visually impaired users to know what an image is about. This is referred to as “Alt” text because it’s meant to provide alternatives for images that can’t be seen or are hard to see.

The alt text should always describe each image in full detail on any page where there are images. For example: if your website uses a photo of a man holding up his hand with five fingers showing, you might write alt text that reads, “A man is holding up his hand with 5 fingers showing.”

Without this important alternative information, many users will have no idea what your images are about, which could lead them away from your site entirely! It’s also worth noting that search engines use alternative text for search results.

  1. Lack of a Logical Reading Order:

One of the main guidelines for effective web design is that a page should always “flow.” The user should not get hung up on anything, especially not reading the order.

Your paragraphs of text should flow from one to the next in a logical order. The order you write them in may be different from how they’re numbered within the content, but the actual information itself must make sense when read from start to finish.

Here’s an example: “There are several common issues that many law firm websites have,” this would be a poor way to structure a paragraph because it jumps all over the place and doesn’t follow any particular pattern. Don’t put your readers through that!

  1. Lack of a Clear CTA:

In the US, a call-to-action is a primary method used for getting people to take action on your site – whether it’s signing up for a newsletter, making a purchase or simply completing contact information so you can send them more information later.

A call-to-action is how you get your readers from Point A to Point B in the most straightforward way possible. It typically involves using language like “sign up,” “shop now,” or “let us know.”

If you don’t have one of these CTAs somewhere on every single page, then it’s time to add some in! That will help direct visitors toward conversion goals and reinforce that your CTAs are always meant to take visitors further into the site.

  1. Lack of Alternate Navigation Methods:

Many people cannot or do not use a mouse, including those with disabilities or simply aging adults. The ability to control cursor movement using only the keyboard is known as “mouse-less browsing.”

Suppose you’re not catering to these users by allowing them another method of navigating your site. In that case, they will start closing it down and looking elsewhere for information much faster than other users.

You must also make sure any page links have descriptive text instead of just words like “click here” or “here.” Rather, say things like, “Contact us now,” “Shop Now,” or whatever works best for your needs.

  1. Icons With No Alternate Text Descriptions:

Icons can be a great way to add some visual interest to your website, but if they don’t have any alt text associated with them, it’s like leaving out half the equation.

For many visually impaired users, this means they won’t know what your icons are about – which could lead them away from your site entirely!

To get around this issue, you should always include an alternate description of what each icon is supposed to mean when you’re designing your site.

Here’s an example: “A man holding up his hand indicating that he wants to speak in front of others in a meeting” would be perfectly acceptable alt text for an icon that shows a picture of someone holding up their hand.

  1. A Lack of Keyboard Accessible Links:

There are plenty of tools out there that can help automate the testing process for keyboard-only users, but it all starts with you making sure those links show up despite not using a mouse. Here’s how:

  • Anchor text – Always use descriptive anchor text like “Contact us now” instead of “click here.”
  • Icon alt text – You already know what we’re going to say about this one! Every single icon used on your site should have an alt tag associated with it, so someone who uses a screen reader knows what they do ahead of time.
  • Link order – If you’re most important pages (like product pages) aren’t accessible via keyboard, you’re going to lose out on the majority of potential traffic.
  1. Flash Content:

Flash is like Kryptonite for search engines because it’s notoriously difficult for machines to read without human influence.

That means no matter how excellent your flash intro or movie is, maybe if it doesn’t have a transcript, then you’re losing out on valuable content that could be indexed and used in relevant searches – instead of pages that are just filled with junk text. Not cool!

  1. Automatic Playback of Audio & Video Content:

When it comes to accessibility, auto-playing audio can get old pretty fast. Not everyone wants to hear what you have to say, so make sure you include an “off” button or another method of stopping the media from starting on its own.

  1. No Keyboard Shortcuts or Assistive Technology Support for Site Navigation

Keyboard shortcuts are an easy way to make sure your website is accessible for users whose disabilities may prevent them from using a mouse or trackpad. These are often readily available, so always check with your web developer first if you have any technical questions about implementing them.

  1. Non-Standard (Non-Mobile) Viewports

Law firm websites need to be responsive and viewable by mobile devices because that is where many lawyers and law firms find their clients these days – especially those who don’t live in major cities like New York, Chicago, etc.

That means you’ll want to make sure your website is viewable on any devices that you may visit at some point. That’s where things like “viewport” settings come into play.


This article covered the ten most common ADA compliance issues on law firm websites. This is a crucial topic for any lawyer running an online business that may be violating one of the most important laws in America today.

Make sure you read through these 10 points and take action to make your website accessible before it’s too late!

Working on a website can be difficult. Adding new media and updating pages is chore, even though you know your company website needs to evolve and become more accessible to the many users you are trying to reach. Maybe when you first built it, accessibility wasn’t even really discussed. But now you’ve taken a step back, looked at your customer base with a desire to include everyone and you’ve realized just how important it is to make your site accessible. However, the thought of building a robust site that can do all the things you want it to do is overwhelming.

What is Web Accessibility

A practice of designing and coding the website in order to provide complete compatibility in accessing it by people with disabilities. In addition, it is a way to improve search engine optimization only an ADA Compliant Web Designer will help you to make your website Compliant. Is your website compatible? By going through the checklist below, you can get the answer.

Assessing Current Web Pages and Content

  • The website must include a feature like a navigation link at the top of the page. These links have a bypass mechanism such as a “skip navigation” link. This feature directs screen readers to bypass the row of navigation links and start at the web page content. It is beneficial for people who use screen readers to avoid to listen to all the links each time they jump to a new page.
  • All the links should be understandable when taken out of the context. For example, images without alternative text and links without worded as “click here”.
  • All the graphics, maps, images, and other non-text content must provide text alternatives through the alt attribute, a hidden/visible long description.
  • All the documents posted on the website should available in HTML or another accessible text-based format. It is also applicable to other formats like Portable Document Format (PDF).
  • The online forms on the website should be structured so assistive technology can identify, describe and operate the controls and inputs. By doing this, people with disabilities can review and submit the forms.
  • If the website has online forms, the drop-down list should describe the information instead of displaying a response option. For instance, “Your Age” instead of “18-25”.
  • If the website has data charts and tables, they should be structured so that all data cells are associated with column and row identifiers.
  • All the video files on the website must have audio descriptions (if necessary). This is for the convenience of blind people or for having a visual impairment disability.
  • All the video files on the website must have synchronized captions. People with hearing problems or deaf can access these files conveniently.
  • All the audio files on the website should have synchronized captions to provide access to people who are deaf or hard of hearing.
  • All web pages should be designed so that they can be viewed using visitors’ web browser and operating system settings for color and font.

About Website Accessibility Policy and Procedures

  • One must have a written policy on website accessibility.
  • The website accessibility policy must be posted on the website at a location where it can be easily found.
  • The procedure should be developed to ensure that content is not added to the website until it has been made accessible.
  • It should be confirmed that the website manager has checked the code and structure of all new web pages before they are posted.
  • While adding the PDFs to the website, these should be accessible. Also, the text-based versions of the documents should be accessible at the same time as PDF versions.
  • Make sure that the in-house and contractor staff has received the information about the website accessibility policy and procedure to confirm the website accessibility.
  • It should be confirmed that in-house and contractor staff has received appropriate training on how to ensure the accessibility of the website.
  • The website should have a specific written plan if it contains inaccessible content. Also, it should include timeframes in place to make all of the existing web content accessible.
  • A complete plan to improve website accessibility should be posted along with invited suggestions for improvement.
  • The homepage should include easily locatable information that includes contact details like telephone number and email address. This is useful for reporting website accessibility problems and requesting accessibility services with information.
  • A website should have procedures in place to assure a quick response to the visitors with disabilities who have difficulty in accessing information or services available on the website.
  • Feedback from people who use a variety of assistive technologies is helpful in ensuring website accessibility. So make sure to ask disability groups representing people to provide feedback on the accessibility of your website.
  • Testing the website using a product available on the internet is helpful, These tools are of free cost and check the accessibility of a website. They may not identify all accessibility issues and flag issues that are not accessibility problems. However, these are, nonetheless, a helpful way to improve website accessibility.

Checklist of Action Items for Improving the Accessibility of a Website

In addition, while considering the above suggestions, the following checklist initially prepared by the U.S. Department of Health and Human Services for Federal Agencies provides further guidelines on ways to make websites more accessible for persons with disabilities.

This practical advice, as well as another checklist, are available at:

Satisfying all of these items does not necessarily mean that a website complies with ADA, but it will improve the website’s accessibility and decrease the risk of litigation. Again, an Expert or Web Accessibility Consulting & Services provider should be engaged to conduct a comprehensive review of your website.
Nothing brings you closer to reality than actually facing it. This is the premise of my latest attempt to spread awareness about Web Accessibility.
For better understand, here is a link in which a practical example is shown to make the websites’ user experience better by following the guidelines. Also, it tells the issues affecting various users on the internet with solutions.
You can make your website ADA compliant in an easy way by consulting the professionals, who can do this job effortlessly. Also, you can get a quick website audit from To Be ADA Compliant that offers complete web accessibility consulting & services in California, USA.

Resource: https://dev.to/chinchang/an-interactive-and-practical-introduction-to-web-accessibility-22o1